これだけは抑える！「接客英語」の基本１０フレーズ

接客業の皆さん、インバウンドがますます盛んになり英語での接客の必要性も増してきたかと思います。この記事では英語が苦手な方でも抑えておきたい１０の基本フレーズをご紹介いたします！

基本フレーズ１０パターン

1. Welcome to [Our Store]! How can I help you today?
   • いらっしゃいませ！本日はどのようなご用件でしょうか？
2. Would you like any assistance with that?
   • 何かお手伝いしましょうか？
3. Could I interest you in [some product or service]?
   • [商品やサービス]に興味はありますか？
4. We have a special offer today on [product/service].
   • 本日は[商品/サービス]に特別オファーがございます。
5. Please follow me, I’ll show you to your table/room.
   • こちらへどうぞ、お席/お部屋までご案内します。
6. How was everything with your meal/stay?
   • お食事/ご滞在はいかがでしたか？
7. Can I get you anything else?
   • 他にご用意するものはございますか？
8. Thank you for waiting, your table/room is ready now.
   • お待たせいたしました、お席/お部屋の準備ができました。
9. If you need anything else, just let us know.
   • 他に何か必要なことがあれば、お知らせください。
10. Thank you for coming, have a great day!
    • ご来店ありがとうございます、素敵な一日を！

ロールプレイ

飲食店での接客をイメージして実際にこれらのフレーズを使ってみましょう。10のフレーズを盛り込んだロールプレイです。何度も自然に口から出てくるように頑張りましょう！

Staff: “Welcome to Our Cafe! How can I help you today?“

Tourist: “Hi, thank you! I was hoping to find a quiet spot to have some breakfast and maybe do a bit of work.”

Staff: “Absolutely! Please follow me, I’ll show you to your table. It’s in a quieter part of the cafe, perfect for working.”

(Staff leads Tourist to a table near a window.)

Staff: “Here is your table. Could I interest you in our breakfast special? We also have a range of freshly brewed coffees and teas.”

Tourist: “That sounds great! What’s the breakfast special today?”

Staff: “We have a special offer today on our homemade Belgian waffles with fresh berries and whipped cream. It’s very popular among our guests.”

Tourist: “I’ll try that, and could I also get a cappuccino, please?”

Staff: “Of course! Would you like any assistance with our Wi-Fi or anything else while you’re waiting?“

Tourist: “Yes, could you help me connect to the Wi-Fi, please?”

Staff: “Sure, I’ll assist you with that.”

(Staff helps Tourist connect to Wi-Fi.)

Staff: “Thank you for waiting, your breakfast will be ready shortly. Can I get you anything else in the meantime?“

Tourist: “No, that’s all, thank you.”

(Staff brings the food and coffee after a few minutes.)

Staff: “Here is your breakfast and cappuccino. How was everything with your order?”

Tourist: “Everything looks wonderful, thank you.”

(Staff checks back after a while.)

Staff: “Is everything to your satisfaction? Can I get you anything else?“

Tourist: “No, this is perfect, thanks.”

Staff: “Great! If you need anything else, just let us know.”

(After the meal, Tourist signals for the bill.)

Staff: “Thank you for coming, have a great day! And if you need directions or recommendations around the city, feel free to ask.”

Tourist: “Thank you so much for the excellent service. I’ll definitely come back next time I’m in town.”

まとめ

今回は接客業、特にカフェやレストランをイメージした基本的なフレーズ１０個をご紹介いたしました。身につけられるように頑張りましょう。

minami

サラリーマン/２児の父/元社会人大学院生

日々の英語学習の中での気付きを発信しているサラリーマン。